This privacy notice discloses the privacy practices for the Arbinger Institute, LLC and our website; www.arbinger.com. It will notify you of the following:
- What information we collect;
- With whom it is shared;
- How it can be corrected;
- How it is secured;
- How policy changes will be communicated; and
- How to address concerns over misuse of personal data.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email, forms on this site, or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you regarding the reason you contacted us and to improve our customer service. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g., to ship an order.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number provided on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data
For processing payments, Arbinger uses the services of Foxy.io. Foxy.io has their own Privacy Policies regarding collection of the information necessary to process payments. You may access the following link in order to review Foxy.io’s Privacy Policies regarding the information they collect. www.foxy.io
For customer resource management services (CRM), Arbinger uses the services of Sales Force. Sales Force has their own Privacy Policies regarding collection of the information necessary for their services. You may access the following link in order to review Sales Force’s Privacy Policies regarding the information they collect for CRM services. www.salesforce.com/company/privacy/full_privacy.jsp
For sending emails, Arbinger uses the service of SendGrid. SendGrid, Inc. has their own Privacy Policies regarding collection of the information necessary for their services. You may access the following link in order to review SendGrid’s Privacy Policies regarding the information they collect. https://sendgrid.com/policies/privacy/services-privacy-policy/
For hosting our Website and Databases, Arbinger uses the service of Microsoft Azure. Microsoft has their own Privacy Policies regarding collection of the information necessary for their services. You may access the following link in order to review Microsoft’s Privacy Policies regarding the information they collect. https://www.microsoft.com/en-us/trustcenter/privacy
For our accounting system, Arbinger uses the service of Intuit Canada ULC. Intuit has their own Privacy Policies regarding collection of the information necessary for their services. You may access the following link in order to review Intuit’s Privacy Policies regarding the information they collect. http://www.intuit.ca/about-intuit-canada/info/privacy-policy.jsp
We request information from you on our order forms. To buy from us, you must provide contact information like name and shipping address and financial information through FoxyCart, LLC. This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information, that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for «https» at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (e.g., billing or customer service) are granted access to personally identifiable information. The computers/servers on which we store personally identifiable information are kept in a secure environment.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information.
This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Right To Be Forgotten
In the event you request your data be deleted, please be aware that we may need to retain certain historical data (such as invoice details) in order to comply with other legal and tax requirements.
Policy Regarding Minors
We do not intend to collect personal information from anyone under the age of 18. If you are under 18, you should not enter information on this website and should ask a parent to do so for you.
The Arbinger Institute, LLC complies with the EU-U.S. Privacy Shield Framework and Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union to the United States.
General Data Protection Regulation (GDPR)
Arbinger attests that we are compliant with the European Union’s GDPR, and we assert our commitment to maintaining compliance. Per GDPR definitions, we are a data processor and our Users (You) are data controllers. As noted elsewhere, we will never disclose Your Customers’ information except as configured by You. If you require assistance with Your Customers’ requests to access, modify, or delete their information, please contact us using the contact information below. Note that there may be other legal requirements you are subject to that prevent the deletion of Your Customers’ data (such as historical sales invoices or receipts, the retention of which may be required by the EU or other entity). As it relates to your information, we are a controller. As a controller, we abide by GDPR requirements, and ensure that we use only processors that certify their own GDPR compliance.